Hospitality Sector Council March 2026 Audit
March 6, 2026
So much tech, so little clarity: Hospitality Sector Council’s ‘tech stack audit’ reveals those providers leading from the front. Technology has enormous potential to transform hospitality, driving efficiency, reducing costs and ultimately improving profitability across the sector. Yet despite the explosion of solutions available to operators, there remains a striking lack of trustworthy, impartial guidance […]
Introducing AI-Powered Responses: Save 5 Hours a Week.
December 5, 2025
Introducing 125’s AI Response tool: making operators lives easier with quick and efficient responses for maximum guest engagement. Give your teams time back to spend on the floor with guests. Whether responding to praise or resolving a complaint, operators can now use our bespoke AI tools to either generate suggested replies from scratch, or polish […]
The Good, The Bad, The Eyeroll, by Olivia Fitzgerald
November 21, 2025
As the cool breeze rolls in, the windows frost over and festive celebrations approach, operators everywhere are preparing for tighter schedules and higher demand. Each December, guest volumes and spending soar, but so do guest expectations, and disappointments, with service pressures often leading to a dip in guest satisfaction. This is why now is a great time […]
Inside the Launch: A conversation about 125’s new Branch Insights feature
November 20, 2025
With the recent launch of our new Branch Insights feature, we sat down with our product owner Callum Graham, to chat about what went into the launch! Hey Callum! What inspired the development of Branch Market Insights? Branch Insights is really the evolution of the Market Insights feature we delivered last year. Previously, managers could […]
Introducing Branch-level Market Insights: Powering Your Local Advantage
October 28, 2025
Branch-level market insights has arrived, empowering your team with local insights that will give you the competitive edge where it matters most – on the ground. Now in the 125 platform, your teams can pinpoint local competitors on a site-by-site basis, and get laser-focused competitor analysis, highlighting comparisons between key performance areas such as how […]
Steps 1 to 5 when switching to 125
August 8, 2025
A smooth journey to smarter hospitality insights Changing providers can feel daunting and risky, like you’re swapping engines mid-flight. At 125, we make switching not just easy, but transformative. From the moment you decide to partner with us, our team walks beside you every step of the way, listening, guiding, and building a platform that […]
How AI is Powering a New Era of Guest Experience
June 6, 2025
Transforming Hospitality: How AI is Powering a New Era of Guest Experience Hospitality has always been an industry rooted in the human touch. But in today’s hyper-connected world, guests’ expectations are evolving rapidly, and hospitality businesses must blend emotional intelligence with a data-driven approach to stay ahead. Artificial Intelligence (AI) isn’t just a buzzword anymore, […]
Guest experience is the new differentiator
April 24, 2025
Why restaurants must benchmark guest experience to stay competitive In today’s hyper-competitive and price-sensitive dining landscape, delivering great food, drink and service is no longer enough. The modern guest expects a seamless, memorable experience – and they’re not shy about sharing their opinions online. When you consider that data from our 2024 Pulse study of […]
125 Data & Insights – The next generation and new name for Feed It Back
March 19, 2025
If you’re one of our customers, partners or just generally active within the hospitality space you may have noticed that as of today (20th March) we look a little different…let us elaborate. We’re on a mission to provide the best-in-class customer experience and insight toolkit for UK hospitality operators. To deliver on this, we needed to […]
Why you shouldn’t just rely on Social Reviews when listening to customer feedback
March 18, 2025
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]