Powering the best hospitality operators in the UK
Our AI-powered guest insight platform translates your guest experience data into actionable insights to help grow your business. Across our platform, our people and our partners, we’re on a mission to provide the best-in-class guest experience and insight toolkit for multisite hospitality operators in the UK.
Join the best operators in the UK delivering industry leading results:
+ 27%
Increase in Google reviews
+ 0.26
Points increase in Google score
+ 19%
Return rate for detractors
AI powered toolkit built for busy operators
Capture every voice and combine data from our smart surveys and social reviews into one dashboard giving you access to granular data & insight to drive guest experience. Turn thousands (and thousands) of pieces of individual feedback into trends & reports that make sense, delivered directly to the teams on the floor, empowering them to take decisive action, in real time.
Track your online reputation against your competitors, as well as monitoring employee satisfaction, to get the most hoslistic overview of your guest experience possible. We’re redefining what’s possible.
Smart surveys
With an 85% completion rate, our personalised smart surveys enable operators to track performance against their exact operating standards and report on trends over time.
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Social reputation
Pull all online reviews, DM’s & comments from across Google, TripAdvisor, Facebook and more into oncentralised inbox in real time making social reputation management easy.
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Case management
Investigate complaints internally & communicate with guests directly from one inbox. Win customers back & turn negative experiences into repeat visits with integrated gift cards.
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Topic analysis
Automatically analyse & categorise every piece of feedback into key topics & trends in one place. Identify key insights & actions to improve customer experience.
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Employee advocacy
Understand what’s important to your team and crucially see how it impacts your guest experience with fully customisable & branded employee surveys.
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Market insights
Compare your online reputation & guest performance against competitors & use the data to identify opportunities to improve customer experience & brand proposition.
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125 Pulse Score
Mind-blowing complexity in one simple score. The 125 Pulse Score gives a holistic view of your entire guest experience performance, rated from one to five. Combining everything from online reviews, your response rate, guest sentiment, review frequency, recency and much more. One single number for your entire team to rally behind.
Arrange a Demo
To see the product in action, please complete the form below. For existing users please contact your Account Manager or client support directly on clientsupport@125insights.com.