Case Management Overview
01/07/2025
Best practice in responding to both your internal customer feedback and external public facing feedback. This training session is a must for ensuring your customer experience journey is a full 360.
125 Dashboard Overview
15/07/2025
Your 125 Dashboard Overview. Learn how to navigate your data and insights dashboard and learn top tips to help you achieve your guest experience tagets.
Christmas Unwrapped Insights 2024
May 8, 2025
Our Christmas Unwrapped survey from 2024 delivers unparalleled insights into the experience of 24,000 Christmas visits. Key insights into: How day parts change in the run up to Christmas and it’s impact on ops and marketing. Key booking times for Christmas celebrations – hint we are getting earlier and earlier! Understand how far in advance […]
Pulse Insights Report 2024
May 7, 2025
Our Pulse Insights survey from 2024 was our biggest ever with over 54,000 responses collected from UK consumers over April 2024. It provides key highlights and insights into the trends impacting hospitality operators. Key insights into: Who do we listen to when it comes to choosing where to eat or drink out? Which all-powerful channels […]
125 Report Centre In Detail
22/07/2025
A Deep Dive into our Report Centre Dashboard Functionality. Learn how to extract your own customised report straight from the dashboard, as well as deep diving and gaining insight into the data you want to see.
Respond: Case Management Overview
05/08/2025
Best practice in responding to both your internal customer feedback and external public facing feedback. This training session is a must for ensuring your customer experience journey is a full 360.
How AI is Powering a New Era of Guest Experience
June 6, 2025
Transforming Hospitality: How AI is Powering a New Era of Guest Experience Hospitality has always been an industry rooted in the human touch. But in today’s hyper-connected world, guests’ expectations are evolving rapidly, and hospitality businesses must blend emotional intelligence with a data-driven approach to stay ahead. Artificial Intelligence (AI) isn’t just a buzzword anymore, […]
Guest experience is the new differentiator
April 24, 2025
Why restaurants must benchmark guest experience to stay competitive In today’s hyper-competitive and price-sensitive dining landscape, delivering great food, drink and service is no longer enough. The modern guest expects a seamless, memorable experience – and they’re not shy about sharing their opinions online. When you consider that data from our 2024 Pulse study of […]
125 Data & Insights – The next generation and new name for Feed It Back
March 19, 2025
If you’re one of our customers, partners or just generally active within the hospitality space you may have noticed that as of today (20th March) we look a little different…let us elaborate. We’re on a mission to provide the best-in-class customer experience and insight toolkit for UK hospitality operators. To deliver on this, we needed to […]
Why you shouldn’t just rely on Social Reviews when listening to customer feedback
March 18, 2025
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]