Christmas Unwrapped Insights 2024
May 8, 2025
Our Christmas Unwrapped survey from 2024 delivers unparalleled insights into the experience of 24,000 Christmas visits. Key insights into: How day parts change in the run up to Christmas and it’s impact on ops and marketing. Key booking times for Christmas celebrations – hint we are getting earlier and earlier! Understand how far in advance […]
Pulse Insights Report 2024
May 7, 2025
Our Pulse Insights survey from 2024 was our biggest ever with over 54,000 responses collected from UK consumers over April 2024. It provides key highlights and insights into the trends impacting hospitality operators. Key insights into: Who do we listen to when it comes to choosing where to eat or drink out? Which all-powerful channels […]
Topic Analysis
20/05/2025
Your 125 Dashboard overview. Learn how to navigate your data and insights with top tips to help you achieve your guest experience targets
Case Management Overview
27/05/2025
Best practice in responding to both your internal customer feedback and external public facing feedback. This training session is a must for ensuring your customer experience journey is a full 360.
Guest experience is the new differentiator
April 24, 2025
Why restaurants must benchmark guest experience to stay competitive In today’s hyper-competitive and price-sensitive dining landscape, delivering great food, drink and service is no longer enough. The modern guest expects a seamless, memorable experience – and they’re not shy about sharing their opinions online. When you consider that data from our 2024 Pulse study of […]