
Christmas Unwrapped Insights 2024
May 8, 2025
Our Christmas Unwrapped survey from 2024 delivers unparalleled insights into the experience of 24,000 Christmas visits. Key insights into: How day parts change in the run up to Christmas and it’s impact on ops and marketing. Key booking times for Christmas celebrations – hint we are getting earlier and earlier! Understand how far in advance […]

Pulse Insights Report 2024
May 7, 2025
Our Pulse Insights survey from 2024 was our biggest ever with over 54,000 responses collected from UK consumers over April 2024. It provides key highlights and insights into the trends impacting hospitality operators. Key insights into: Who do we listen to when it comes to choosing where to eat or drink out? Which all-powerful channels […]

How AI is Powering a New Era of Guest Experience
June 6, 2025
Transforming Hospitality: How AI is Powering a New Era of Guest Experience Hospitality has always been an industry rooted in the human touch. But in today’s hyper-connected world, guests’ expectations are evolving rapidly, and hospitality businesses must blend emotional intelligence with a data-driven approach to stay ahead. Artificial Intelligence (AI) isn’t just a buzzword anymore, […]

Guest experience is the new differentiator
April 24, 2025
Why restaurants must benchmark guest experience to stay competitive In today’s hyper-competitive and price-sensitive dining landscape, delivering great food, drink and service is no longer enough. The modern guest expects a seamless, memorable experience – and they’re not shy about sharing their opinions online. When you consider that data from our 2024 Pulse study of […]