Transform sentiment into insight
Providing unparalleled insight, this module automatically analyses & categorises every piece of feedback, from every platform & survey, into key topics, organising the sentiment into positive, neutral or negative so you can identify opportunities for improvement and respond accordingly.
Top priority
Not all positive or negative feedback is equal so understand where you need to improve to make the biggest impact is vital so you can focus attention with the teams.
Top priority
Not all positive or negative feedback is equal so understand where you need to improve to make th…
Not all positive or negative feedback is equal so understand where you need to improve to make the biggest impact is vital so you can focus attention with the teams.
Accuracy
Remove the manual process and human error from analysing reviews across multiple platforms, giving your teams time back to action any improvements
Accuracy
Remove the manual process and human error from analysing reviews across multiple platforms, givin…
Remove the manual process and human error from analysing reviews across multiple platforms, giving your teams time back to action any improvements
Topic impact
Your most mentioned issues aren’t often the area impacting your guest experience most. Understand what are your guests’ non-negotiables and enable your teams to drive change.
Topic impact
Your most mentioned issues aren’t often the area impacting your guest experience most. Understand…
Your most mentioned issues aren’t often the area impacting your guest experience most. Understand what are your guests’ non-negotiables and enable your teams to drive change.
Simplicity
Bring sense & cohesion to siloed, unstructured open-text data across all guest feedback, so you can actually make sense of your data and use it to drive profitable change.
Simplicity
Bring sense & cohesion to siloed, unstructured open-text data across all guest feedback, so you can actually make sense of your data and use it to drive profitable change.
Colour coded
Make the very complex, very simple by colour coding text & keywords at scale, so you can easily pinpoint guest sentiment. Thousands of pieces of feedback; simplified.
Colour coded
Make the very complex, very simple by colour coding text & keywords at scale, so you can easily pinpoint guest sentiment. Thousands of pieces of feedback; simplified.
125 Pulse score
One single number for your entire team to rally behind. The 1 to 5 Pulse Score gives a holistic view of how each location is performing in the customers’ eyes, rated from one to five. Mind-blowing complexity in one simple score you can trust and everyone in the business can understand.
See the big picture with clarity
If you can’t currently see the wood from the trees with you guest data and are drowning in a see of comments, then reach out, our team can run you through how Topic Analysis works and how it can impact your business.
