A smooth journey to smarter hospitality insights
Changing providers can feel daunting and risky, like you’re swapping engines mid-flight.
At 125, we make switching not just easy, but transformative. From the moment you decide to partner with us, our team walks beside you every step of the way, listening, guiding, and building a platform that feels like it was made just for your business.
Because it is.
1. Hospitality focused: built for operators, by operators
We don’t believe in cookie-cutter solutions. Our process starts with a deep dive into your business strategy, goals, and existing tech stack, ensuring our solution aligns with the realities of hospitality.
We define integration requirements upfront, so your systems work in harmony, whether it’s EPoS, CRM, booking channels, or voucher managers. The result is a platform that blends seamlessly into your day-to-day, without disrupting the flow of service.
2. Bespoke platform & survey build
Your operation is unique, so your insights platform should be too. We build your business structure and hierarchy from the ground up, reflecting your exact needs.
Our first draft of your bespoke survey isn’t just a form; it’s crafted to engage your audience and capture feedback that truly matters. And because our team has first-hand hospitality experience, every decision we make is grounded in operational reality.
3. A strategy first approach to data
Data only matters if it drives action. That’s why we scope your feedback metrics strategically, tying them directly to your operational levers and customer experience goals.
Instead of drowning you in vanity dashboards, we deliver reporting that’s operationally relevant, so you can act fast, stay ahead, and continuously elevate guest experiences.
4. Hands-on training & support
Switching providers isn’t just about the tech, it’s about empowering your team to use it. That’s why we offer in-person ‘Super User’ training, remote sessions for all users, and a ‘Knowledge Base’ suite of content to continually up-skill teams.
Three months after go-live, we come back with refresher training to ensure you’re not just using the platform but getting maximum value from it.
5. Continuous, insight-led support
Your relationship with 125 doesn’t stop at launch. You’ll have a dedicated Customer Success Manager, structured quarterly business reviews, and regular ‘Data Deep Dives’ to help you translate insights into service improvements that keep guests coming back.
Why switching is easier than you think
Moving to 125 isn’t a leap into the unknown, it’s a step into a guided, well-mapped journey. We take care of the heavy lifting, from technical integrations to team training, so you can focus on delivering exceptional hospitality.
Switching is the start of a partnership where your business goals become our mission, and because everything we build is tailored, you get more than a platform. You get a tool designed to fit your business perfectly.
Ready to make the switch? Let’s start building your next chapter in guest experience together. Arrange a demo now.