The Good, The Bad, The Eyeroll, by Olivia Fitzgerald
November 21, 2025
As the cool breeze rolls in, the windows frost over and festive celebrations approach, operators everywhere are preparing for tighter schedules and higher demand. Each December, guest volumes and spending soar, but so do guest expectations, and disappointments, with service pressures often leading to a dip in guest satisfaction. This is why now is a great time […]
Inside the Launch: A conversation about 125’s new Branch Insights feature
November 20, 2025
With the recent launch of our new Branch Insights feature, we sat down with our product owner Callum Graham, to chat about what went into the launch! Hey Callum! What inspired the development of Branch Market Insights? Branch Insights is really the evolution of the Market Insights feature we delivered last year. Previously, managers could […]
Introducing Branch-level Market Insights: Powering Your Local Advantage
October 28, 2025
Branch-level market insights has arrived, empowering your team with local insights that will give you the competitive edge where it matters most – on the ground. Now in the 125 platform, your teams can pinpoint local competitors on a site-by-site basis, and get laser-focused competitor analysis, highlighting comparisons between key performance areas such as how […]
Steps 1 to 5 when switching to 125
August 8, 2025
A smooth journey to smarter hospitality insights Changing providers can feel daunting and risky, like you’re swapping engines mid-flight. At 125, we make switching not just easy, but transformative. From the moment you decide to partner with us, our team walks beside you every step of the way, listening, guiding, and building a platform that […]
State of the Nation 2025
July 21, 2025
Our 2025 State of the Nation Report is a data-rich overview of how today’s economic pressures are shaping when, where, and how consumers choose to eat and drink out. This year’s report provides valuable insights from over 25,000 UK consumers on their spending patterns, price sensitivity and key drivers behind their decision making. Key insights […]
Christmas Unwrapped Insights 2024
May 8, 2025
Our Christmas Unwrapped survey from 2024 delivers unparalleled insights into the experience of 24,000 Christmas visits. Key insights into: How day parts change in the run up to Christmas and it’s impact on ops and marketing. Key booking times for Christmas celebrations – hint we are getting earlier and earlier! Understand how far in advance […]
Pulse Insights Report 2024
May 7, 2025
Our Pulse Insights survey from 2024 was our biggest ever with over 54,000 responses collected from UK consumers over April 2024. It provides key highlights and insights into the trends impacting hospitality operators. Key insights into: Who do we listen to when it comes to choosing where to eat or drink out? Which all-powerful channels […]
125 Dashboard Overview
14/10/2025
Your 125 Dashboard Overview. Learn how to navigate your data and insights dashboard and learn top tips to help you achieve your guest experience tagets.
Respond: Case Management Overview
21/10/2025
Best practice in responding to both your internal customer feedback and external public facing feedback. This training session is a must for ensuring your customer experience journey is a full 360.
How AI is Powering a New Era of Guest Experience
June 6, 2025
Transforming Hospitality: How AI is Powering a New Era of Guest Experience Hospitality has always been an industry rooted in the human touch. But in today’s hyper-connected world, guests’ expectations are evolving rapidly, and hospitality businesses must blend emotional intelligence with a data-driven approach to stay ahead. Artificial Intelligence (AI) isn’t just a buzzword anymore, […]