125 Pulse Score In Detail
05/06/2025
A Deep Dive into our new 125 Pulse Score. Learn how our Pulse score works and how it can provide a deeper insight into your business.
Unleashing the Power of a Dynamic Survey
10/06/2025
A guide on how to use 125’s dynamic survey to enhance your customer insight!An opportunity to see how other super users of the industry utilise the custom survey functionalities to gather ‘snap shots’ in time to inform the business.
Christmas Unwrapped Insights 2024
May 8, 2025
Our Christmas Unwrapped survey from 2024 delivers unparalleled insights into the experience of 24,000 Christmas visits. Key insights into: How day parts change in the run up to Christmas and it’s impact on ops and marketing. Key booking times for Christmas celebrations – hint we are getting earlier and earlier! Understand how far in advance […]
Pulse Insights Report 2024
May 7, 2025
Our Pulse Insights survey from 2024 was our biggest ever with over 54,000 responses collected from UK consumers over April 2024. It provides key highlights and insights into the trends impacting hospitality operators. Key insights into: Who do we listen to when it comes to choosing where to eat or drink out? Which all-powerful channels […]
125 Dashboard Overview
17/06/2025
Your 125 Dashboard Overview. Learn how to navigate your data and insights dashboard and learn top tips to help you achieve your guest experience tagets.
Case Management Overview
01/07/2025
Best practice in responding to both your internal customer feedback and external public facing feedback. This training session is a must for ensuring your customer experience journey is a full 360.
Guest experience is the new differentiator
April 24, 2025
Why restaurants must benchmark guest experience to stay competitive In today’s hyper-competitive and price-sensitive dining landscape, delivering great food, drink and service is no longer enough. The modern guest expects a seamless, memorable experience – and they’re not shy about sharing their opinions online. When you consider that data from our 2024 Pulse study of […]
125 Data & Insights – The next generation and new name for Feed It Back
March 19, 2025
If you’re one of our customers, partners or just generally active within the hospitality space you may have noticed that as of today (20th March) we look a little different…let us elaborate. We’re on a mission to provide the best-in-class customer experience and insight toolkit for UK hospitality operators. To deliver on this, we needed to […]
Why you shouldn’t just rely on Social Reviews when listening to customer feedback
March 18, 2025
Essential customer feedback terminology Social Review – a generic term for a review of a business that is published online and is accessible on the web for anyone to view. Social reviews typically use a 1-5 star rating and allow the consumer to add text to support the rating they leave. Social Review Channels – […]
Why incentive vouchers are good for feedback and good for your business
March 18, 2025
We are often asked what the best practice is when gathering survey feedback. This article focuses on why we are big advocates of incentivising survey feedback and our top tips for the effective use of vouchers. Volume Hearing from a significant number of people from your audience is crucial for making informed, data-driven decisions. One […]