Drive transformational change
Drive transformational change with data-driven decisions. 125 Data & Insights is empowering your key business decisions by putting your guests right at the heart of that decision-making process. Having a wealth of guest data at your finger tips, as well as access to finer details for when investigation is required, enables you to align business goals around customer experience as well as fostering a culture of continuous improvement and recognition.
Bring your guests to the boardroom and make confident, data-driven decisions to drive change.
Smart surveys
Discover how customers experience every part of your business, from NPS down to dish-level feedback & track trends over time.
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Social reputation
Manage your social reputation & community outreach from one place. Pull online reviews, DM’s & comments from across Google, TripAdvisor, Facebook & more…
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Case management
Investigate complaints internally & communicate with guests directly from one inbox. Win customers back & turn negative experiences into repeat visits with integrated gift cards.
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Topic analysis
Automatically analyse & categorise every piece of feedback into key topics & trends in one place. Identify key insights & actions to improve customer experience.
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Employee advocacy
Understand what’s important to your team and crucially see how it impacts your guest experience with fully customisable & branded employee surveys, linking your employee & guest experience together.
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Market insights
Compare your online reputation & guest performance against competitors & use the data to identify opportunities to improve customer experience & brand proposition.
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Take a look
Across every sector in the industry
Whether it’s for restaurants, pubs, cafes or competitive socialising venues, our suite of industry leading modules means you can means your guest experience can always be at the heart of your business.
Restaurants
Working with many of the industry’s leading restaurant groups we help you focus on what’s important from up-selling & team product knowledge to dish-level feedback & product trends over time.
Restaurants
Working with many of the industry’s leading restaurant groups we help you focus on what’s i…
Working with many of the industry’s leading restaurant groups we help you focus on what’s important from up-selling & team product knowledge to dish-level feedback & product trends over time.
Pubs & bars
With large estates spread across the country, keeping track of your overall guest experience & how it differs by region can be tricky. We help pull that complexity together & highlight key areas to focus on.
Pubs & bars
With large estates spread across the country, keeping track of your overall guest experience &…
With large estates spread across the country, keeping track of your overall guest experience & how it differs by region can be tricky. We help pull that complexity together & highlight key areas to focus on.
Quick service
Speed, consistency & value for money are the hallmarks of a successful QSR brand. We help you deliver these features through data oversight & the capability to identify any issues across your estate.
Quick service
Speed, consistency & value for money are the hallmarks of a successful QSR brand. We help you…
Speed, consistency & value for money are the hallmarks of a successful QSR brand. We help you deliver these features through data oversight & the capability to identify any issues across your estate.
Competitive socialising
We’re the market leaders in the competitive socialising landscape & enable operators to optimise their guest journey at every point, from pre-booking through to the entire onsite visit.
Competitive socialising
We’re the market leaders in the competitive socialising landscape & enable operators to optim…
We’re the market leaders in the competitive socialising landscape & enable operators to optimise their guest journey at every point, from pre-booking through to the entire onsite visit.
Cafes
Discover what matters to casual diners, from brunch menu top-picks to the type of ambience they want. With customers visiting hospitality venues more and more during daylight hours, the opportunity to boost your bottom line through a cafe service has never been bigger.
Cafes
Discover what matters to casual diners, from brunch menu top-picks to the type of ambience they w…
Discover what matters to casual diners, from brunch menu top-picks to the type of ambience they want. With customers visiting hospitality venues more and more during daylight hours, the opportunity to boost your bottom line through a cafe service has never been bigger.
Drive change
Find out how UK’s leading guest experience platform can impact your business and drive transformational change by reaching out today and one of our team will get back to you.
