Mind-boggling complexity. One simple score.
The 125 Pulse Score gives a holistic view of your entire guest experience performance, rated from one to five. Combining everything from online reviews, your response rate, guest sentiment, review frequency, recency and much more. One single number for your entire team to rally behind.
Isolated metrics can be manipulated
Cut out the noise of multiple scores, from multiple sources and focus on one score that combines everything. Isolated metrics lack integrity when volume is low or can be manipulated to mask performance. The 125 Pulse Score removes ambiguity. Mind-blowing complexity in one simple score.
The 125 Pulse Score is made up of:
KPI’s
Your KPI’s tracked in the business including everything from your NPS to Google and TripAdvisor ratings, but also the volume of complaints and praise across your surveys.
KPI’s
Your KPI’s tracked in the business including everything from your NPS to Google and TripAdvisor ratings, but also the volume of complaints and praise across your surveys.
Sentiment
All feedback is analysed for both positive and negative sentiment topics, with all topics given a low, medium or high level of sentiment.
Sentiment
All feedback is analysed for both positive and negative sentiment topics, with all topics given a low, medium or high level of sentiment.
Ratings
Bringing together all your survey and Tripadvisor ratings across value, food, service and atmosphere.
Ratings
Bringing together all your survey and Tripadvisor ratings across value, food, service and atmosphere.
Product Scores
All product ratings from your surveys are included and contribute equally to the overall 125 Pulse Score.
Product Scores
All product ratings from your surveys are included and contribute equally to the overall 125 Pulse Score.
Response
Reveals how well are you responding to reviews in relation to your SLA, are your team leaving comments to all reviews and what your overall response rate is.
Response
Reveals how well are you responding to reviews in relation to your SLA, are your team leaving comments to all reviews and what your overall response rate is.
Health Status
Alongside your 125 Pulse Score, your Health Status is isolated and will evaluate the integrity of your guest experience data against industry benchmarks providing confidence across your wider estate.
The Heath Status analyses the recency, consistency, volume and diversity of feedback sources to ensure you have a comprehensive view of your guest experience.
Your Health Score will be compared to industry benchmarks, and it is considered healthy when it is equal to or better than your peers’ scores.
See the 125 Pulse Score in Action
If you feel like you’re swamped in guest data and can’t understand how to make sense of it, see the 125 Pulse Score in action with a demo. Our team can run you through how it works and how it can impact your business.
