Internal investigation to external resolution in one place
When feedback is scattered across multiple platforms and channels, the job of collating and organising all of that insight becomes a burden in itself, which is counterproductive! This module allows you to not only manage internal and external feedback from one inbox, but also resolve negative experiences, by communicating with guests and integrating fully trackable gift cards, driving repeat visits from happier guests.
The full picture
We provide you with a full audit trail for every piece of feedback, saving your team time and giving them the ability to communicate with colleagues, investigate complaints and respond accordingly, fast!
The full picture
We provide you with a full audit trail for every piece of feedbac…
We provide you with a full audit trail for every piece of feedback, saving your team time and giving them the ability to communicate with colleagues, investigate complaints and respond accordingly, fast!
Triggers & alerts
Automatically route and assign cases based on configurable rules, giving you full control to set up triggers and alerts for instances such as food poisoning allegations or staff abuse.
Triggers & alerts
Automatically route and assign cases based on configurable rules,…
Automatically route and assign cases based on configurable rules, giving you full control to set up triggers and alerts for instances such as food poisoning allegations or staff abuse.
Topic tagging
Work smarter not harder! Organise the feedback based on topics so your team can grasp issues and respond quickly, filtering through the mountains of feedback seamlessly.
Topic tagging
Work smarter not harder! Organise the feedback based on topics so…
Work smarter not harder! Organise the feedback based on topics so your team can grasp issues and respond quickly, filtering through the mountains of feedback seamlessly.
Templated responses
Save time with templated responses, allowing you to pre-set a series of ‘standard’ responses, but allowing customisation at every occasion.
Templated responses
Save time with templated responses, allowing you to pre-set a series of ‘standard’ responses, but…
Save time with templated responses, allowing you to pre-set a series of ‘standard’ responses, but allowing customisation at every occasion.
Win guests back
Win guests back whenever needed with gift card integrations with Toggle, Eagle Eye and Zonal, fully tacked against each and every case.
Win guests back
Win guests back whenever needed with gift card integrations with Toggle, Eagle Eye and Zonal, ful…
Win guests back whenever needed with gift card integrations with Toggle, Eagle Eye and Zonal, fully tacked against each and every case.
Resolution satisfaction
Understand resolution satisfaction with automated follow ups asking if your guests were happy with how their feedback has been handled.
Resolution satisfaction
Understand resolution satisfaction with automated follow ups asking if your guests were happy wit…
Understand resolution satisfaction with automated follow ups asking if your guests were happy with how their feedback has been handled.
Contact forms
Pull in any contact forms from your website or feedback, info or enquiry email addresses into your one inbox and create a case for each incoming request.
Contact forms
Pull in any contact forms from your website or feedback, info or enquiry email addresses into you…
Pull in any contact forms from your website or feedback, info or enquiry email addresses into your one inbox and create a case for each incoming request.
125 Pulse score
One single number for your entire team to rally behind. The 1 to 5 Pulse Score gives a holistic view of how each location is performing in the customers’ eyes, rated from one to five. Mind-blowing complexity in one simple score you can trust and everyone in the business can understand.
Want one inbox to rule them all?
See the power of having one inbox for all your guest experience. Our team can run you through how it works and how it can impact your business.
