Guest insights that grow your business
We’re on a mission to provide the best-in-class guest experience and insight toolkit for multisite hospitality operators in the UK. No longer ‘just’ a feedback company, but a data-driven guest insight platform. A platform that translates your guest experience into actionable insights. A platform that makes the complex simple. A platform that boosts your bottom line.
Industry leading insight toolkit
Access granular data & insight with smart surveys, use social reviews to fuel customer engagement, analyse every piece of feedback into key topics and trends & compare your online reputation against your competitor set. With all of this, and more, in one place, we’re reinventing how customer data can be turned into higher revenue.
Smart surveys
Discover how customers experience every part of your business, from NPS down to dish-level feedback & track trends over time.
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Social reputation
Manage your social reputation & community outreach from one place. Pull online reviews, DM’s & comments from across Google, TripAdvisor, Facebook & more…
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Case management
Investigate complaints internally & communicate with guests directly from one inbox. Win customers back & turn negative experiences into repeat visits with integrated gift cards.
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Topic analysis
Automatically analyse & categorise every piece of feedback into key topics & trends in one place. Identify key insights & actions to improve customer experience.
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Employee advocacy
Understand what’s important to your team and crucially see how it impacts your guest experience with fully customisable & branded employee surveys, linking your employee & guest experience together.
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Market insights
Compare your online reputation & guest performance against competitors & use the data to identify opportunities to improve customer experience & brand proposition.
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125 Pulse Score
Mind-blowing complexity in one simple score. The 125 Pulse Score gives a holistic view of your entire guest experience performance, rated from one to five. Combining everything from online reviews, your response rate, guest sentiment, review frequency, recency and much more. One single number for your entire team to rally behind.