Be a master of social branding
With this module you don’t need to leave your online brand to fate. You can actively manage it by collating & responding to all online reviews from the main social and review platforms. Nurture an online community by responding to every comment & DM and track performance over time to ensure your customer base is thriving.
Better together
Centralise your reviews across Google, TripAdvisor, Facebook and up to 15 additional reviews channels, all in one place, sitting side by side.
Better together
Centralise your reviews across Google, TripAdvisor, Facebook and up to 15 additional reviews chan…
Centralise your reviews across Google, TripAdvisor, Facebook and up to 15 additional reviews channels, all in one place, sitting side by side.
Engage
Respond to comments & DM’s from the major social channels like Facebook & Instagram, to ensure your community feels heard and part of your brand.
Engage
Respond to comments & DM’s from the major social channels like Facebook & Instagram, to ensure your community feels heard and part of your brand.
Set SLA’s
Set internal SLA’s for response times and set targets internally for responding to all feedback in a timely manner showing your guests how much you care.
Set SLA’s
Set internal SLA’s for response times and set targets internally for responding to all feedback i…
Set internal SLA’s for response times and set targets internally for responding to all feedback in a timely manner showing your guests how much you care.
Accountability
Assign both user & role-based functions, so employees across your entire estate can take ownership of different responsibilities and be kept in the loop.
Accountability
Assign both user & role-based functions, so employees across your entire estate can take ownership of different responsibilities and be kept in the loop.
Alert management
Set alerts so the right people can be notified immediately for instances including food poisoning allegations, staff abuse and discriminatory language.
Alert management
Set alerts so the right people can be notified immediately for instances including food poisoning…
Set alerts so the right people can be notified immediately for instances including food poisoning allegations, staff abuse and discriminatory language.
Performance tracking
Track performance through rankings by site and internal league tables to generate healthy competition between sites and deliver exceptional guest experiences.
Performance tracking
Track performance through rankings by site and internal league tables to generate healthy competi…
Track performance through rankings by site and internal league tables to generate healthy competition between sites and deliver exceptional guest experiences.
125 Pulse score
One single number for your entire team to rally behind. The 1 to 5 Pulse Score gives a holistic view of how each location is performing in the customers’ eyes, rated from one to five. Mind-blowing complexity in one simple score you can trust and everyone in the business can understand.
Want to manage your reputation in one place?
If you like the idea of managing your entire social reputation all in one place, then reach out and on of our team can run you through how it works and how it can impact your business.
